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Shipping, Refunds and Returns Policy

Shipping, Returns & Refunds Policy
1. Shipping Information
Processing Times

Orders are processed within 1–2 business days.

You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping: 7-10 business days

Delivery times may vary based on location, courier delays, or public holidays.

Shipping Costs

Free shipping on all products

Order Tracking

All orders include tracking.

You can track your shipment using the tracking link provided in your shipping confirmation email.

2. Returns Policy
Eligibility for Returns

We accept returns within 30 days of delivery if:

The item is unused and in its original packaging

Items returned after 30 days (unless approved under warranty)

Return Process

Contact us

Pack the item securely and include your order number.

Ship the item to the return address provided by our team.

Return shipping costs:

Customer is responsible for return postage unless the item arrived damaged or incorrect.

3. Refund Policy
Refund Approval

Once we receive your return, we will inspect the item and notify you of approval or rejection within 3 business days.

Refund Method

Approved refunds are issued to your original payment method.

Please allow 3–7 business days for your bank or card provider to process the credit.

Late or Missing Refunds

If you haven't received your refund:

Check your bank account

Contact your bank or credit card provider

If still unresolved, contact us

4. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

Contact us within 7 days with photos of the issue

We will arrange a replacement or full refund at no cost to you

5. Contact Us

If you have questions about shipping, returns, or refunds, contact us through this website

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© 2009 Another Live at PJ's Production

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